Senior Service Design Specialist

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We’re looking for a Senior Service Design professional with a strong background in the service design discipline. This role is ideal for someone who has delivered high-quality service design work across complex, end-to-end journeys, and is confident working within multidisciplinary, outcome-focused teams.

You’ll bring a deep understanding of core service design methods — including service blueprinting, journey mapping, systems mapping and service concept development — alongside a strong working knowledge of UX design and user research, and how these disciplines integrate within agile product teams.

If you put the customer at the heart of everything you do, thrive in a fast-paced, agile environment, and have a track record of designing and delivering seamless, end-to-end experiences that transform how customers interac...