Senior Service Delivery Manager

Job Description Title: Senior Service Delivery Manager Location: Remote, India Experience: 7+ years Must have: JLPT N1 or JLPT N2 certification About the company: For 35 years, WWT has been helping the world’s biggest brands dream big and build bigger. With 12,000 amazing people in 42 countries, we bring together digital strategy, AI, cybersecurity, cloud, and rock-solid infrastructure. We don’t just sell hardware—we design, build, and support everything our customers need to succeed. Oh, and in 2025, we were ranked the 9th best place to work… so we must be doing something right. Responsibilities: Provide strategic oversight and direction for Managed Services operations across multiple high-complexity client accounts. Act as a senior escalation point and lead incident commander for critical outages, complex issues, or cross-client impacts. Lead operational strategy and execute high-priority client initiatives including onboarding, transformation, and crisis management. Create and maint...