Senior Service Delivery Leader — Financial Services

Brickstech is seeking a seasoned Service Delivery Manager to steer multiple Team Leaders in a fast paced, regulated financial services setting. You will own performance across KPIs and SLAs, drive improvements, and ensure compliance while reporting to senior management.

The role demands strong coaching, stakeholder management, and analytical problem solving with a background in debt solutions, collections, or financial services preferred. Proficiency in Excel and reporting tools is required.