Senior Salesforce FSL Functional Analyst (Employed or freelance)

Tasks and responsibilities

You will support the business processes and applications used for the development and maintenance of gas, electricity and public lighting networks within a grid operations and asset management environment.

In a programme focused on workforce management and field digitalization, you will act as a Functional Analyst for Salesforce Field Service Lightning (FSL). You will help maintain existing applications, resolve incidents and problems, and contribute to current and upcoming implementation projects.

• Provide corrective and evolutive maintenance for existing Salesforce FSL applications.
• Work closely with project and maintenance teams.
• Manage business analysis activities and translate needs into functional specifications and user stories.
• Define use cases and user stories together with business analysts.
• Configure user stories in Salesforce.
• Perform system testing and system integration testing,...