Senior Salesforce CRM Business Analyst

Senior Salesforce CRM Business Analyst

Location: Montreal - Hybrid (3 Days Work from Office)

Role Description

• Requirement Gathering: Interview stakeholders to identify business needs, pain points, and strategic goals.
• Process Mapping: Document as-is workflows and design improved to-be processes using tools like Microsoft Visio or Lucidchart.
• System Configuration: Build and configure Salesforce features, including custom objects, fields, validation rules, flows, reports, and dashboards.
• Documentation: Write detailed Business Requirement Documents (BRDs), functional specifications, and user stories with clear acceptance criteria.
• Testing & Training: Lead User Acceptance Testing (UAT), create training materials, and conduct end-user training to ensure high adoption rates.
• Collaboration: Act as a liaison between the business units and developers/administrators, ensuring smooth system integration and d...