Location
Remote
Job Type
Full-time
Posted
July 19, 2026
Job Description
Welcome to RealNZ, home to some of Aotearoa's most iconic experiences, from Milford and Doubtful Sound to Walter Peak High Country Farm and Rakiura/Stewart Island.
We're on the hunt for a Senior Reservations Specialist to join our Reservations whānau in Queenstown - someone who loves the buzz of sales, has a knack for problem-solving, and genuinely enjoys helping guests plan their RealNZ adventure.
About the role
- Handling phone, web chat and email enquiries and turning them into confirmed bookings
- Maximising sales opportunities across wholesale and retail channels
- Supporting the Reservations Coordinator with training, coaching and day-to-day guidance for our Reservations Consultants
- Stepping up to make the calls when the Coordinator's not around
- Spotting process improvements and helping keep our systems and procedures sharp
- Becoming the go-to for product knowledge so you can answer anything guests throw at y...