Senior QA Agent: Insurance Call Center Coach & Analyst

Cartrack is looking for seasoned QA Agents to join our team in Johannesburg. This exciting role involves assessing call quality and behavior for Call Centre Agents in the Insurance department by listening to live and recorded calls.

Candidates should possess at least two years of experience as a Quality Assurance Agent in short-term insurance. Responsibilities include creating scorecards, providing feedback, and conducting audits to enhance performance within a dynamic work environment.