Senior Program Manager - Contact Center Services

Elevate the performance of contact center operations as a Senior Program Manager in Transformation. Drive strategic initiatives to enhance service excellence at your organization.

We are looking for a visionary Senior Program Manager to lead transformation across the Contact Center Technology Services portfolio. This full-time role focuses on operational program execution, continuous improvement, and platform maintenance. Collaborate with various teams to drive novel business value streams and ensure impactful outcomes.

Key Responsibilities:
• Drive operational execution of programs within the portfolio
• Implement continuous improvement initiatives effectively
• Oversee platform maintenance and upgrades
• Lead cross-functional teams to achieve project goals
• Monitor program performance and report results

Requirements:
• Proven experience in program management roles
• Strong understanding of contact cente...