Job Description
Job Description
As our Senior Process Optimisation Manager, you'll lead the strategy and delivery of operational excellence across Roadside, driving improvements that enhance member experiences, increase frontline effectiveness and reduce cost to serve. Leading a team of improvement specialists, you'll partner with senior leaders to simplify processes, solve complex business challenges and deliver measurable outcomes at scale.
What You'll Do
Lead the operational excellence and process optimisation strategy for the Roadside business
Drive a portfolio of high-impact improvement initiatives that enhance member outcomes and operational performance
Lead, coach and develop a specialist team focused on continuous improvement, service design and operational effectiveness
Partner with senior stakeholders to identify opportunities, influence decisions and deliver sustainable business change
...Ready to Apply?
Submit your application for Senior Process Optimisation Manager at The NRMA
Apply Now