Location
hyderabad city taluka
Job Type
Full-time
Posted
July 06, 2026
Job Description
Job Description
Senior Process Associate – Customer Service & Payments (Procure to pay – Accounts Payable)
Responsibilities
- Handle and resolve vendor and internal queries related to invoice status, payment status or delays, missing or duplicate invoices, and vendor setup or updates.
- Respond to inquiries via ServiceNow tickets, emails, or workflow tools.
- Ensure queries are resolved within defined SLAs and TATs.
- Monitor payment status and respond to queries.
- Adhere to SOX controls and internal policies.
- Route requests to appropriate AP teams (Invoice Processing, Payments, Vendor Maintenance).
- Follow up with processors to ensure timely closure of tickets.
- Update users on status and provide clear communication.
- Prepare and execute payment runs (wires, ACH, EFT, checks).
- Monitor payment status and resolve failed payments or rejections.
- Investigate and r...