Location
newmarket
Job Type
Full-time
Posted
June 09, 2026
Job Description
Elevate presale success at NICE as a Senior Product Pre-Sales Engineer focusing on Customer Service Automation. Drive engagement through conversational AI, messaging channels, and analytics.
This is a senior role requiring significant technical expertise to excel in solutions engineering. You will utilize your consulting and engagement experience while collaborating with sales and technical teams to understand and document prospects' infrastructures. Your problem-solving skills will be crucial in delivering compelling due diligence and demonstrations of NICE's CCaaS solutions.
Key Responsibilities:
• Prepare and deliver impactful demos of Customer Service Automation
• Document and evaluate prospects’ infrastructure and solutions
• Lead discovery calls to uncover customer opportunities
• Collaborate closely with Sales, Engineering, and Product teams
• Respond to RFIs and RFPs with detailed, technical insights
Requirements:
• Bachelor’s degree; MBA preferred
This is a senior role requiring significant technical expertise to excel in solutions engineering. You will utilize your consulting and engagement experience while collaborating with sales and technical teams to understand and document prospects' infrastructures. Your problem-solving skills will be crucial in delivering compelling due diligence and demonstrations of NICE's CCaaS solutions.
Key Responsibilities:
• Prepare and deliver impactful demos of Customer Service Automation
• Document and evaluate prospects’ infrastructure and solutions
• Lead discovery calls to uncover customer opportunities
• Collaborate closely with Sales, Engineering, and Product teams
• Respond to RFIs and RFPs with detailed, technical insights
Requirements:
• Bachelor’s degree; MBA preferred