Location
singapore
Job Type
Full-time
Posted
July 09, 2026
Job Description
About the Position
Acts as the regional single point of contact for P&O administrative processes and services, providing governance, harmonization, performance insight, and transformation leadership across countries/clusters in the region. Ensures delivery teams meet agreed SLAs and comply with global standards.
Roles & Responsibilities
Process Governance & Harmonization
- Own and maintain the regional catalogue of “hire-to-retire” processes; audit adherence in each country/cluster.
- Review/approve localization requests within guardrails before submission to Global.
Performance Management & Analytics
- Consolidate SLA/KPI data from all countries.
- Identify performance outliers; coordinate root‑cause analysis and track remediation.
- Benchmark regional cost‑to‑serve and continuous improvement contributions.
Transformation & Continuous Improvement
- Lead r...