Senior Player Support Specialist/Expert (Tier 2)

We’re seeking an experienced and detail-oriented gamer to join our player support team.

As a Tier 2 Support Specialist, you’ll handle complex player cases escalated from frontline support, ensuring timely and professional resolutions while keeping players informed.

• Resolve complex and escalated player issues from Tier 1 support with professionalism and accuracy.
• Analyze player feedback, assess issue type and priority, and escalating to technical or development teams as needed.
• Monitor issue resolution progress and communicate updates to players clearly and promptly.

• A passionate gamer who understands game systems and player perspectives.
• Highly responsible, with excellent communication and customer service skills.
• Strong logical and analytical thinking; able to identify and prioritize key problems efficiently.
• Strong communication skills in English, ...