Senior Platinum Support Account Manager

Sprinklr · Bangalore, Karnataka, India

Location

Bangalore

Job Type

Full time

Posted

July 14, 2026

Job Description

Description
Key Responsibilities 
Serve as the primary technical voice of the customer, advocating for client needs during product issue escalations 
Conduct regular case review meetings with customer stakeholders to analyze ticket trends, identify opportunities to reduce friction, and provide updates on ongoing issues 
Collaborate closely with account teams, including Sales and Customer Success, to align priorities and drive resolution of reported issues 
Partner with Support Engineers to ensure timely resolution of client issues in accordance with SLA targets 
Participate in and lead bridge calls for escalated incidents, working directly with customers and engineering teams to expedite resolution 
Continuously monitor account health and drive improvements to the overall customer support experience 
Contribute to the ongoing evolution and strengthening of the Platinum Support program through proactiv...
        

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