Senior Pensions Administrator

Role Summary

The Senior Pension Administrator role will be responsible for the implementation of training and development for Pension Administrators and authorising/quality marking work completed by the Pension Administration team. The role is collaborative and requires liaising with a fellow Senior Pension Administrator, Pension Technical Analyst and Team Manager to ensure all authorisations, support and guidance are completed correctly and in a timely manner, aiming towards continuous improvement of customer service.

Core Duties / Responsibilities

• Provide administration services to customers, working to agreed targets
• Complete / check casework and provide feedback
• Resolve customer enquiries (oral and written)
• Draft non‑standard correspondence in response to customer enquiries
• Perform and issue pension calculations including manual calculations
• Carry out projects and ad‑hoc activities, as determined by th...