Senior Payment Support Advisor - Utilities - Nutun RX

Role Purpose

A Senior Payment Support Advisor acts as the primary escalation point for complex early-arrears customer cases, providing expert case management, regulatory oversight, coaching, quality guidance, and support to ensure compliance and positive customer outcomes..

Minimum Qualifications

• Grade 12 / Matric

Experience Required

• Experience: 3+ years in premium customer service, advanced collections, or specialist vulnerability roles. Contact centre experience strongly preferred.
• Regulatory & Policy Knowledge: Strong working knowledge of vulnerability frameworks, consumer duty standards, and priority services registers.
• Financial & Analytical Acumen: Proven ability to conduct complex income and expenditure assessments and negotiate non-standard repayment arrangements.
• Coaching & Influence: Demonstrable experience as a subject matter expert, peer coach, or floor-walker in a contact ...