Senior / Patient Service Associate

NATIONAL NEUROSCIENCE INSTITUTE OF SINGAPORE PTE LTD · singapore, singapore, Singapore

Location
singapore
Job Type
Full-time
Posted
July 15, 2026

Job Description

Responsibilities:
  • Provide and maintain high standard of service excellence to patients, caregivers, and colleagues.
  • Preparation of clinic for daily operations prior to opening and facilitate proper handover at the end of each clinic session and at end closing time.
  • Assist doctors and act as chaperones during in-clinic consultations and teleconsultations, providing translation support when necessary.
  • Timely follow-up of administrative tasks after clinic sessions, including handling inquiries, educating patients on managing appointments and making payments online e.g., using HealthHub, and scheduling appointments promptly.
  • Handle counter duties with precision for accurate registration and billing.
  • Attend to patient enquiries through various platforms, e.g., face-to-face, phone, and emails.
  • Provide financial counselling with knowledge of financial schemes available to patients.
  • Ad-hoc duties as assigned.
  • <...

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