Senior Optical Transport Network Management Systems (Naucalpan De Juárez)

Mexico (Hybrid)

Position Description

You will provide system level pre‑and post‑sales support for Nokia Optical NMS customer base. You will manage customer calls and provide remote testing, troubleshooting and technical support for Nokia Optical products. Knowledge of fiber‑optic transport and switching protocols and experience with network management system platforms (KVM, VMWare) is highly recommended.

Family Description

Customer Services (CS) covers customer service in areas such as technical support, account support, operations, maintenance, network design, deployment, integration, transformation, and education. It generates revenue and increases customer satisfaction through planning, designing, deploying, integrating, optimizing, operating, and maintaining phases.

Subfamily Description

Care (CAR) supports customers in line with contractual service agreements and internal Nokia stakeholders in pre‑and post‑sales activities with...