Senior ops leader: customer experience & improvement

WNS (Holdings) Limited (ADR) in Cape Town is looking for a Senior Operations Manager to lead a team focused on delivering excellent customer experiences. Responsibilities include managing performance, fostering an engaged team environment, and ensuring compliance with regulatory standards.

The ideal candidate should have a Matric qualification and 5 years of experience in a similar role, preferably within a contact center or BPO setup. Strong leadership and coaching skills are essential for success in this position. #J-18808-Ljbffr