Senior Operations Manager

Introduction

We are seeking an experienced Senior Operations Manager to lead a high-performing site of 500–1,000 moderation staff. This is a critical leadership role, responsible for driving operational excellence, financial performance, and client satisfaction at the site level.

Key skills and experienc

• eMinimum 5 years’ experience in a similar role within a BPO environment
• .At least 2 years’ experience in content moderation, with familiarity in content management tools and methods
• .At least 2 years’ experience managing multiple LOBs or programs simultaneously
• .Site management experience is preferred and considered a strong advantage
• .Proven ability to build productive business relationships with clients
• .Excellent English communication skills, both written and spoken
• .Demonstrate experience in managing large teams effectively
• .Highly org...