Location
montreal
Job Type
Full-time
Posted
July 04, 2026
Job Description
Elevate operations for Group Retirement Plans with Manulife in a hybrid setting. This role focuses on coaching teams and delivering exceptional service solutions.
The Sponsor Services Operations Manager is responsible for leading client account and service advisor teams while ensuring operational effectiveness. In this role, you will implement process improvements to boost service delivery and continuously engage your team for better client results. Your expertise in operational management and KPI oversight will be integral to achieving business goals.
Key Responsibilities:
• Lead daily operations while ensuring high service standards
• Identify process inefficiencies and drive improvements
• Coach and develop Client Account Representatives effectively
• Deliver insights on performance trends and business priorities
• Uphold compliance across operations and controls
Requirements:
• Bachelor's degree or equivalen...
The Sponsor Services Operations Manager is responsible for leading client account and service advisor teams while ensuring operational effectiveness. In this role, you will implement process improvements to boost service delivery and continuously engage your team for better client results. Your expertise in operational management and KPI oversight will be integral to achieving business goals.
Key Responsibilities:
• Lead daily operations while ensuring high service standards
• Identify process inefficiencies and drive improvements
• Coach and develop Client Account Representatives effectively
• Deliver insights on performance trends and business priorities
• Uphold compliance across operations and controls
Requirements:
• Bachelor's degree or equivalen...
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