Senior Operations Leader, BPO & Customer Experience

A dynamic services firm in Penang is seeking an experienced Operations Manager to oversee large-scale customer service operations. The role requires strong leadership capabilities, operational excellence, and the ability to thrive in fast-paced environments. Candidates should have a Bachelor's degree and a minimum of 8 years in operations, particularly in customer service or BPO. Fluency in both Mandarin and English is essential for maintaining client relationships and managing teams effectively.
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