Location
petaling jaya
Job Type
Full-time
Posted
July 02, 2026
Job Description
IKEA is seeking a senior leader to elevate omnichannel customer experience across all touchpoints in a retail network. You will analyze the customer journey, lead a customer care team, and collaborate with store operations to deliver consistent, high-quality service.
The role focuses on using data insights to optimize touchpoints, set strategic CX KPIs, and drive continuous improvement across channels and markets.
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