Location
singapore
Job Type
Full-time
Posted
July 03, 2026
Job Description
Job Responsibilities
- Ensures highest standard of service delivery to our customers.
- Monitor and respond to incoming calls, emails, social media platform, and written correspondences.
- Maintains confidentiality of the Bank’s customers and data.
- Identifies and resolves customer issues and enquiries received via calls, mail, emails, and social media platforms completely and accurately within the committed turnaround time and in accordance with Department standards to ensure calls handle accuracy and operational effectiveness.
- Educates the customer about the Bank’s products and services and directs them toward available resources for self‑help.
- Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.
- Ensure group compliance & control standards are observed and met in the execution of customers’ transac...
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