Senior Officer, Client Service Advisor, Group Wholesale Banking

A key role in Treasury Management/Transaction Banking services supporting corporate and financial institutional clients globally.

• Independently consults, executes, and acts as a liaison with business partners and clients to ensure requirements are fully met within specified timeframes.
• Manage client enquiries for target clients, enhancing client delight and retaining clients.
• Resolve client requests and enquiries, leveraging resources across functional areas and escalating if resolution exceeds expected SLAs.
• Participate in client planning to position and deliver the full range of Bank’s products and services as part of the overall client relationship.
• Proactively provide advice on all banking products and services.
• Understand end‑to‑end processes and apply professional judgment within risk and compliance parameters.
• Identify training needs for clients an...