Location
singapore
Job Type
Full-time
Posted
July 18, 2026
Job Description
Job Description
- Handle inbound and outbound calls professionally and efficiently, ensuring a positive customer experience.
- Handle customer enquiries on Credit Cards, CashPlus, Smart Pay, Annual Fees and Unsecured Loans, including account information, product features, and application status.
- Perform cross‑selling of financial products and services based on customer needs and eligibility.
- Ensure accurate and timely documentation of customer interactions in CRM systems.
- Follow up on pending documentation and application requirements via email and phone.
- Adhere to compliance, data privacy, and operational guidelines.
- Escalate complex or unresolved issues to the appropriate teams for further handling.
- Meet individual and team KPIs, including service quality, productivity, and sales targets.
- Minimum: GCE O Levels with a minimum of 1–3 years of experience in Customer Servi...
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