Location
kuala lumpur
Job Type
Full-time
Posted
July 11, 2026
Job Description
Overview
We are seeking a talented individual to join our Network Operations team at Marsh & McLennan Asia Business Services (MMABS) . This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.
Senior Network Operations Analyst
Working Shift: Sunday to Wednesday (6:00AM - 4:00PM)
What you will do
- Responsible for the operation of 24/7 global voice and data network. Identify and track faults, manage communication and ticketing systems, interface with incident management teams, and resolve issues within governed SLA time frames.
- Track network usage capacity in both incident and planning situations. Utilize network capacity planning tools to identify trends that impact business performance.
- Responsible for network optimization activities involving identifying opportunities to ...