Senior Member Services Consultant - Les Mills New Zealand

Overview

Since opening in 1968, we’ve been dedicated to our Purpose of ‘making humans fit for life’. Over the decades we’ve grown into a world-renowned fitness brand, while proudly remaining New Zealand owned and operated. We’re all about people growing and developing, bringing the best of you to work every day.

Right now, we need a Senior Member Services Consultant to join our Member Services team at our office based in Les Mills, Hutt City.

Reporting to the National Member Services Manager you will be working as part of a team whose aim is to deliver outstanding service to our 12 clubs around the country, and ultimately our 50,000 members. Your exceptional customer service by phone and email will enhance member relations and improve member retention rates.

A key focus for the role is to provide guidance and direction to other Member Services Consultants, deal with exceptions and proactively resolve member issues or inquiries. This is where your...