Senior Manager, Technical Services & Partner Operations

Senior Manager, Technical Services & Partner Operations

We are seeking a Senior Manager, Technical Services & Partner Operations to join Bevi’s Technical Services leadership team. This role owns two critical functions: leading our Technical Partner Operations team to deliver outstanding service to distribution partners, and providing strategic oversight of our Tier 1 and Tier 2 Technical Services teams. You will create a positive partner experience, own key partner relationships, drive QBRs, identify training needs, and surface network trends. You will also provide leadership oversight of our Tier 1 and Tier 2 support managers, ensuring operational health of Bevi’s frontline technical support and long‑term service strategy, while working cross‑functionally with Sales, Product, and Engineering to close the loop on machine issues and drive continuous improvement across the full technical services organization.

Your Day to Day

This role oversees Tier 1 an...