Senior Manager, Small Business Life Cycle

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**Senior Manager, Small Business Life Cycle**
**Purpose**:
Contributes to the design and execution of client life cycle strategies across the Small Business segments.
Support all aspects of the customer journey, from onboarding to retention, ensuring sustainable and profitable growth of the IB Small Business portfolio throughout the client life cycle.
Ensure business strategies, plans and initiatives are executed / delivered in compliance with the defined corporate strategy, governing regulations, internal policies and procedures, and a culture of continuous improvement and optimization is implemented.
Within the life cycle area, this person will be the numbers Guru.
**Accountabilities**:
- Support the profitable growth of the Small Business P&L by:
- *Support the annual business Str...