Senior Manager - Service Restoration

About the job Senior Manager - Service Restoration

Job Title: Senior Manager - Service Restoration
Location: Taguig City, Philippines
Department: Supply Chain

We're looking for a Senior Manager Service Restoration to lead high-priority incident response and recovery efforts in a fast-paced, enterprise-level environment. If you're experienced in managing critical incidents, driving service improvements, and leading cross-functional teams, this role is for you.

Key Responsibilities

Operations Management

• Lead and manage all Priority 1 & 2 incidents and mission-critical issues.
• Facilitate escalations through multiple channels (hotline, Teams, email, in-person).
• Drive real-time incident recovery and coordinate with technical teams.
• Ensure adherence to ITIL processes throughout the incident lifecycle.
• Validate incident severity and accountable areas with service owners. <...