Senior Manager, Promotions & Rewards Operations

Elevate client satisfaction as the Senior Manager of Promotions & Rewards Operations for Wealthsimple, a leader in financial innovation. This fully remote position focuses on scaling operations and enhancing client interactions.
Your leadership will be crucial in managing the end-to-end process of promotions, ensuring every campaign is executed flawlessly. This role involves collaborating with various teams to enhance marketing strategies based on historical performance data. You will also coach and develop team leaders to ensure service excellence at every level.
Key Responsibilities:
• Oversee daily operations of Promotions & Rewards support
• Develop Management talent for improved team outcomes
• Partner with product teams to refine promotion strategies
• Drive fulfillment processes efficiently and accurately
• Analyze and reduce support ticket volume effectively
Requirements:
• 7+ years in high-volume client experience operations
• Proven experience in...