Location
Kuala Lumpur
Job Type
Full time
Posted
July 17, 2026
Job Description
FIND YOUR 'BETTER' AT AIA
If you believe in better, we’d love to hear from you.
About the Role
To lead and oversee the strategic and operational management of Individual Life claims, ensuring timely, compliant, and customer-focused service delivery. The role supports the company’s business goals, regulatory obligations, and departmental KPIs through innovation, governance, and people leadership.Roles and Responsibilities:
Lead Life Claims Operations (30%)
Oversee the assessment and governance of Life Claims to ensure timely, accurate, and compliant decisions.
Drive Strategic Projects and Automation (25%)
Lead digital transformation initiatives including RPA, macro automation, and e-Submission platforms to improve efficiency, reduce manual work, and optimize resources.
Enhance Process and Productivity (15%)
Drive process improvements to boost productivity, reduce turnaround time, an...