Job Description
Job Summary
Reporting to the Director/Chief Marketing Officer (CMO), the Senior Manager, Marketing Operations ensures alignment with Toronto Public Library (TPL) strategic priorities while maximizing capacity, improving processes, and delivering high-quality marketing and communications outcomes. The role provides strategic and operational leadership for portfolio management, planning, process excellence, technology enablement, and data-driven decision-making across the Communications, Programming and Customer Engagement (CPCE) division, supporting all functions and areas of operation – Marketing, Brand, Communications & Stakeholder Relations, Content Strategy & Channel Management, and Cultural Programming. Managing a team of support staff and working collaboratively with divisional leadership, the Senior Manager fosters a high-performance, service-oriented culture that supports staff, leadership, and internal clients across the organization.