Senior Manager/ Manager, Case Management

[What the role is]

The incumbent supports the comprehensive vaping case management operations under the supervision of the Assistant Director. This role focuses on executing day-to-day operational activities, coordinating case workflows, and ensuring effective case processing and resolution. The incumbent works collaboratively with internal teams and external agencies to maintain operational efficiency whilst supporting the national effort against vaping through effective case management practices.

[What you will be working on]

Case Operations & Workflow Execution

• Execute daily case management operations including case intake, processing, and resolution activities.
• Support case handoff processes to relevant agencies and assist in coordinating cases through intervention pathways including mandatory rehabilitation regimes.
• Maintain operational workflows and ensure consistent case processing standards across all case...