Senior Manager Learning at Questrade

Drive strategic training initiatives as Questrade's Senior Manager for Learning, Quality, and Enablement. Focus on using cutting-edge technology and AI tools to enhance learning and development processes.

As a vital part of Questrade, this role emphasizes the design and improvement of training programs for Sales & Service teams. You will collaborate with key stakeholders to ensure alignment of learning solutions with business objectives while fostering a culture of development and engagement.

Key Responsibilities:
• Implement learning and development strategies for operational success
• Conduct thorough training needs assessments
• Design impactful learning programs in various formats
• Collaborate to set KPIs and monitor program success
• Develop coaching frameworks for specialized teams

Requirements:
• Post-secondary education in Business or related field
• 7+ years of experience in contact centers
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