Location
quezon city
Job Type
Full-time
Posted
May 30, 2026
Job Description
Concentrix Quezon City, National Capital Region, Philippines
Senior Manager - Innovation
Position at Concentrix – Full‑time, Mid‑Senior level.
Responsibilities
- Drive, deliver, and deploy various Innovation Initiatives.
- Have a seat on the table and be highly visible across xBRs, client or account meetings, and client visits.
- Provide end‑to‑end assessments and customer journey maps to streamline processes and propose applicable automation tools and process improvements.
- Lead ideation sessions with the account and co‑innovate with the client.
- Replicate best practices applicable to the account.
- Establish analysis and action plans related to Innovation to address VOC, CVAs, and prevention/improvement of any Hypercare status.
- Provide awareness and/or trainings on Automation, ThinkCX, and Six Sigma.
Job Details
- Seniority level: Mid‑Senior level
- ...