Senior Manager for Knowledge Management Intake

Lead the Knowledge Management Intake team as a Senior Manager and shape strategic direction across enterprise-wide initiatives. Excel in team coaching, project delivery, and performance management every day.
In this senior role, you will manage Intake Consultants and Senior Intake Delivery Analysts, focusing on optimizing performance and aligning with business objectives. Collaborate with senior leaders to enhance productivity and resolve escalations while driving process improvements and overseeing content governance in Knowledge Central.
Key Responsibilities:
• Manage team KPIs and optimize workload allocation
• Ensure timely project delivery and quality of outcomes
• Champion process improvements within Knowledge Management
• Collaborate with senior leaders on enterprise-wide needs
• Support content governance and technology upgrades
Requirements:
• Over 5 years managing teams with matrix structures
• Proven leadership and people management skills
• ...