Senior Manager for Customer Loyalty Programs

Join a leading retail organization in Brampton, ON, as a Senior Manager focusing on customer loyalty programs. This hybrid role promotes innovation and strategic customer engagement.

In this position, you will be responsible for developing and executing a modern loyalty strategy that fosters customer retention and relationship building. Actively collaborating with various teams, your role will integrate data-driven decision making across all customer interactions, ensuring alignment with larger business objectives. Your leadership will be key in transitioning the loyalty program to a new technological landscape, maximizing efficiency and customer satisfaction.

Key Responsibilities: • Lead the strategic direction and daily management of the loyalty program • Oversee the validation process for new technology features • Design frameworks for tiers and promotional offerings • Directly manage the transition from existing systems • Establish program governance with a focus ...