Senior Manager: Existing Customer Management

MAIN PURPOSE


The Existing Customer Management Lead is responsible for driving growth across WFS through acquisition, cross ‑ sell, spend optimisation, credit advances, and limit increases. The role leads the development of customer ‑ level data and insights to strengthen marketing and analytics capabilities and enable targeted, effective customer engagement. It is accountable to deliver a customer ‑ centric Existing Customer Management capability, integrated across CI&AA, Sales & Distribution, Product, the Credit Risk Office, and Woolworths Retail, with a clear focus on maximising value from the WFS customer base.
Key areas of focus include:
Operational Direction
Data Analytics
Credit Risk
Project Management
Partner and Stakeholder Relationships
People Management


KEY RESPONSIBILITIES


Operational Delivery
Deliver growth targets across new business, WW Card sales, credit advances, spend, trade, and credit limit increases...