Senior Manager, Customer Support (Contract till 31 December 2027)

[What the role is]

Health Promotion Board (HPB) is committed to inspiring a healthier Singapore. As a trusted partner of our citizens, we strive to deliver intuitive and personalised experiences that empower individuals to embrace holistic well-being.

To serve Singaporeans, HPB engages its customers via online and offline touchpoints such as outreach through the different settings including workplaces, schools, community, health screening / school health and dental services. HPB also manages a contact centre, corporate website, social media platforms, HPB’s Healthy 365 mobile app, and conduct roadshows in support of specific programmes.

As we embark on a transformation journey to enhance our customer experience delivery, we are looking for a contact centre technical specialist responsible for assessing, recommending, and implementing tech solutions, including AI and digital touchpoints to optimise service delivery. The ideal candidate will manage vendor rel...