Senior Manager, Customer Experience, Dr.Bill, RBCx

Job Description

The RBCx Customer Experience & Fraud Management team expertly leverages diverse skill sets and customer-focused, innovative agile approaches to deliver
industry best outcomes in customer experience, and fraud management. The purpose of this role is to lead the Customer Experience team for Dr. Bill, providing coaching, guidance, and oversight to the team, with a specific focus on the customer experience. A part of Operations & Strategic Initiatives, the Customer Experience team supports the Portfolio Company in its strategic goals, focusing heavily on how to drive strong business results, providing actionable insights, and representing the voice of the customer.Work location arrangements to be discussed at the time of the interview.

What will you do?Lead the Dr. Bill Customer experience team

Manage a team of specialists responsible for FPOC customer contact (chat/email/phone) including customer escalations.