Senior Manager – Contact Center Operations.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are seeking an experienced Senior Manager – Contact Center Operations to lead end-to-end Life & Annuities Operations within a high-volume BPS/Contact Center environment. This leadership role is responsible for driving operational excellence, service delivery, client satisfaction, financial performance, compliance, and transformation initiatives.

Location : Manila, Philippines (Hyrbrid)

Experience: 15+ years

...