Senior Manager, Contact Center - Digital and Channel Strategy

**Position Summary...**
The Senior Manager, Member Support, leads Digital and Channel Transformation through strategic initiatives and executing implementation to enhance member experience. This role requires strong leadership in managing cross-functional teams, driving change management, and applying data-driven insights to improve service delivery. The position demands expertise in business planning, risk mitigation, and trend analysis to support continuous improvement and operational excellence. The Senior Manager will mentor team members, foster collaboration, and ensure alignment with organizational goals to achieve measurable outcomes and sustain high-quality customer engagement.

About the team:

The team focuses on enhancing the digital experience for members seeking self-service or support. They develop and execute targeted strategies to improve member interactions across communication channels, tracking key performance indicators to measure success. Collabo...