Senior Manager, Client Retention & Engagement

Job Details About the Organisation Our client is a well-established personal insurance organisation based in Queensland, known for the strength and longevity of its relationships with the businesses it protects. As part of continued investment in how it supports and retains its client base, the organisation is looking for a Senior Manager to lead its Client Retention and Engagement function. About the Role This is a leadership role rather than a sales role. You'll lead a team of Relationship Managers responsible for existing client accounts, ensuring clients realise genuine value from the partnership, remain closely attuned to their evolving needs, and help build the trust required to sustain long-term relationships. The focus of the role, and the team, is on retention and authentic partnership rather than the pursuit of new business. Key Responsibilities Lead and develop a team of Relationship Managers, coaching them to proactively add value to existing client relationships...