Senior Manager, Client Experience & Insights, Private Banking

Scotiabank · Toronto, Ontario, Canada

Location
Toronto
Job Type
Full-time
Posted
June 19, 2026

Job Description

Is this role right for you?

In this role you will:

Participate in the development of department initiatives and recommendations by:

  • Lead research on key areas of opportunity across Private Banking aligned to Scotia Wealth Management priorities

  • Gather and synthesize input from multiple sources, including field teams, clients, partners, and competitive intelligence

  • Identify macro trends, gaps, and opportunities to improve client experience, drive growth, and enhance efficiency

  • Analyze and document current and future state processes to enable meaningful transformation

  • Identify and eliminate redundant or low-value processes, replacing them with more client-centric approaches

  • Assess feasibility, costs, benefits, and risks of proposed initiatives

  • Prioritize and recommend initiatives with clear business cases and implementation paths

  • Develop and support implementation plans to ensure in...
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