Senior Manager - Client Experience at Tangerine (Toronto)

Take charge as the Senior Manager of Everyday Banking at Tangerine’s Contact Centre in Canada. Foster a culture focused on client relationships and high-quality service delivery. In this pivotal role, you will lead your team to implement business strategies while ensuring compliance with industry regulations and driving performance management. Your expertise in creating positive work environments and developing high‑performing teams will be essential in achieving ambitious client service goals. Key Responsibilities

Drive a culture centered on customer engagement Lead performance management initiatives for your team Ensure departmental sales goals are consistently met Participate in corporate projects for operational improvements Uphold compliance with regulatory standards Requirements

University or College Degree or similar experience Over 5 years in contact centre environments with leadership Proficient in process management and problem‑solving Solid relationship‑bui...