Senior Manager, Agency and Broker Operation Solution

Sun Life · Hong Kong, Kowloon, Hong Kong

Location

Hong Kong

Job Type

Full-time

Posted

July 05, 2026

Job Description

Job Description
 :The Senior Manager will lead end-to-end case management across Agency and Broker channels, with a focus on complex retail cases, high-value and jumbo cases. This role partners closely with distribution channels, Legal & Compliance, Operations, and external bank partners to deliver efficient onboarding, policy servicing, and claims support, while driving operational excellence, governance, and continuous improvement.
Responsibilities 
Provide case management for new business submissions, policy servicing requests, and claims cases, across retail and jumbo segments, including complex retail cases
Act as a key point of escalation for sensitive or high-impact cases, ensuring timely resolution and service quality in line with agreed SLAs
Build trusted partnerships with Agency and Broker leaders, proactively managing application progress, outstanding requirements and key delivery milestones to enhance client experience and busine...
        

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