Senior Manager, 24/7 AI-Driven Customer Experience (APAC)

Halter is seeking a Senior Manager to lead our Tier 2 Customer Experience team in Auckland. You will own the Tier 2 experience end to end, developing 4 Shift Leads and their reps, managing night rotations, and ensuring consistent, high-quality support for farmers across APAC and beyond.

You’ll push the team's capability forward by coaching, hands-on problem solving, and expanding field involvement. You’ll work with Product, Engineering, and AI teams to improve how we serve customers and learn