Senior Lodge Anchor / Assistant Lodge Manager

The Senior Lodge Anchor / Assistant Lodge Manager is responsible for supporting the Lodge Manager in the day-to-day operation of the lodge while ensuring exceptional guest experiences and maintaining the highest standards of service. This role oversees front-of-house operations, assists with staff management, coordinates interdepartmental communication, and ensures the smooth running of all lodge activities. The successful candidate leads by example and contributes to achieving operational excellence and guest satisfaction.
Key Responsibilities

• Assist the Lodge Manager with the daily management and operation of the lodge.


• Lead and supervise Front Office, Housekeeping, Food & Beverage, and Guest Services teams.


• Ensure exceptional guest service from arrival to departure.


• Welcome VIP guests and manage special requests.


• Handle guest feedback and resolve complaints professionally and promptly.